Time to be Thankful

Posted by Kim May on November 20, 2018 under DB2 for z/OS, DB2 Gold Consultants, IBM DB2 Services, Q-Replication, TFG Blog.

It’s the time of year to reflect on what we are thankful for and in this spirit Frank and I had a discussion recently about the many terrific colleagues and customers we’ve had the opportunity to work with over the past year, and how much we appreciate their impact on the success of The Fillmore Group and our lives.  Many thanks!  Too often we become frustrated with the day-to-day “churn” of doing business as an IBM Business Partner, but our shared efforts have resulted in many positive outcomes for us as individuals, and for our organizations’ ability to leverage IBM solutions.

Two individuals deserve special recognition for their efforts:  Susan Lawson and Ed Lynch.  Both have demonstrated how deep technical skills and a positive outlook contribute to the Db2 community.

Susan, as a Gold Consultant, introduced her network of Golds to an IBM team responding to an enterprise customer’s “SOS!” after a significant performance issue.  The customer recognized their need for expert assistance and IBM reached out to Susan.  Susan in turn recommended the Gold Consultants as a resource ready and willing to assist.  As Frank Fillmore has been part of an effort by the Golds’ leadership team to better integrate their skills with IBM’s consulting practices, her willingness to promote their skills and abilities reinforced to the IBM team, and to the Golds, the availability of this skilled community of consultants looking for ways to connect and support IBM customers.  Rather than just keeping her head down and focusing on the specific tasks assigned to her, she raised her hand and introduced a whole team of colleagues ready to help.  Thank you Susan!

Ed, as an IBM technical expert and evangelist, found himself “retired” earlier this year and reached out to group of colleagues indicating his interest in returning to  work.  Coincidentally, IBM Lab Services transitioned their services model from utilizing inhouse/staff consultants to using Business Partner resources to support certain technologies in their portfolio.   While Lab Services has long maintained subcontract relationships with IBM Business Partners to extend their “bench” resources, partners have been used infrequently and often as a last resort.  This new initiative was unfamiliar territory and “mismatched expectations” is perhaps the most positive spin I can put on it.  Ed cheerfully and professionally responded to cycles of administrative drama, unclear customer requests, overseas travel and constant uncertainty as to what was coming next.  Thanks to his efforts several IBM replication customers were able to obtain the support they needed to be successful.  Thank you Ed!

To Susan and Ed – with special thanks – Happy Thanksgiving!!

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