IBM Extends Support Options to Include PostgreSQL

Posted by Kim May on May 16, 2018 under DB2 for Linux Unix Windows, DB2 for z/OS, DB2 Migrations, IBM DB2 Services, PostgreSQL, TFG Blog.

IBM’s strategy is difficult to understand at first, but often makes eventual sense.  There’s been a great deal of discussion recently about the future of Db2.  Db2 on the mainframe has an established customer base consisting of some of the planet’s largest and busiest organizations.  While many of these organizations are continuously searching for better, faster and/or cheaper technologies, the mainframe continues to deliver and justifies continued Db2 for z/OS investment.

Db2 for LUW, on the other hand, has always been a technical leader, but expensive, and a support challenge.  Never a market leader, Db2 for LUW has suffered in the marketplace from a lack of skilled DBA’s and Developers, and IBM’s inability to deliver affordable and consumable Db2 for LUW training has hampered DIY customer efforts to “build” DB2 support teams.  For many years the snob appeal of great technology that only a few understand seemed the most promising approach.  This, however, does not seem to have driven many customers to Db2 for LUW.

So the IBM teams are taking some interesting new approaches to Db2 for LUW and their distributed data management tools.  The “Flex Pricing” announced earlier this year enables customers to purchase solutions within 3 broad product groups (core databases, data governance and management tools and analytic solutions) and re-purpose the license entitlements within the product groups as their business needs change.  This won’t excite anyone making an initial purchase but may translate into “found money” sometime down the road.  It’s a great idea.

IBM has also been working on new strategies for distributed database support and recently announced a support offering for – drum roll – open source databases.  The one that interested me initially was PostgreSQL, as many Db2 customers use Postgres within their organizations, and it has many similarities with Db2.  IBM sellers are now actively promoting IBM’s Postgres support offering, along with services to support Postgres.  One IBM seller reached out to me recently about a customer considering purchasing Postgres support along with Postgres support services, and through my search for a Postgres Architect, I met a terrific consultant named Joel whose background includes database design, application architecture, hiring a Postgres development team, managing DBA’s, etc., etc., etc.  As a Db2 snob, I was super impressed!  And by the way, he’s available if you are considering your first Postgres application…

The IBM support deal is through the Subscription and Support program.  The annual cost to purchase support for one Virtual Core License (explained in the attached Announcement Letter) is $1000 per year.  What do you get?  According to the announcement,

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance by telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, see the IBM Software Support Handbook. Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements. “

If your organization is giving Postgres a look please let me know – I would love to introduce Joel and connect the dots to enable your organization to access IBM Support for Postgres.

PostgreSQL Database Support IBM Announcement Letter